Shipping, Returns & Custom Order Terms

Thank you for supporting our handmade fursuit work. Please read the following information before placing an order, especially for custom fursuit heads, full suits, accessories, and made-to-order commissions.

Shipping Time

Ready-to-ship items usually ship in about one week after the order is confirmed.

Custom and made-to-order items require production time before shipping. The exact timeline depends on the character design, complexity, materials, order queue, and final confirmed details. Some custom fursuit head commissions may be completed in around 20 business days after all details are confirmed, but more complex designs and full suit commissions may take longer.

If you have a deadline, convention date, or special event, please contact us before ordering.

Free Standard Shipping

Standard shipping is currently offered free of charge for eligible orders unless otherwise stated on the product page.

Please note that free shipping does not include customs duties, import taxes, VAT, brokerage fees, or any local charges required by the destination country. These fees, if applicable, are the buyer’s responsibility.

Customs, Duties & Import Taxes

International buyers are responsible for any customs duties, import taxes, VAT, clearance fees, or local delivery charges required by their country or region.

We are not able to control customs processing times or local import rules. If you are unsure about possible fees, please check with your local customs office before ordering.

Custom Order Process

Buyers must contact us before ordering and send clear reference images, design details, required measurements, accessories, and deadline information if applicable.

Please include:

  • Fursona reference sheet or clear character images
  • Desired species and style
  • Fur colors and markings
  • Eye color and eye design
  • Accessories or special features
  • Head circumference
  • Fit concerns, if any
  • Deadline or event date, if applicable

We will confirm the correct tier, final details, and any price adjustment before the buyer places the order. Production begins only after payment, references, measurements, and all details are received and confirmed.

Payment Terms

Full payment is required after confirmation.

If a design requires extra complexity beyond the base tier, we will discuss and confirm any price adjustment before the buyer places the order and before production begins.

Cancellation Policy

Custom orders may be cancelled only before production has started.

Once materials are prepared, design work has started, or production has begun, the order cannot be cancelled. This is because each custom item is made specifically for the buyer and cannot be resold as a standard product.

Returns & Exchanges

Due to the handmade and personal-wear nature of fursuit heads and related items, we do not accept returns or exchanges for change of mind, fit issues caused by incorrect measurements, minor color differences, or items that have been worn, used, altered, or removed from their original condition.

If your order arrives damaged, incorrect, or with a confirmed workmanship issue, please contact us within 7 days of delivery and provide clear photos. We will review the issue and work with you on an appropriate solution, which may include repair support or replacement parts.

Sizing & Measurements

For fursuit heads, the buyer must provide an accurate head circumference and any important fit concerns.

For full suit commissions, the buyer must provide accurate body measurements as requested.

Because custom fursuit items are handmade based on the measurements and information provided by the buyer, we cannot accept returns or exchanges due to incorrect, incomplete, or inaccurate measurements.

If an adjustment is possible, the buyer may be responsible for return shipping, reshipping, and any adjustment cost.

Wrong Address, Failed Delivery, or Returned Packages

Please make sure your shipping address is complete and correct before placing an order.

If a package is delayed, returned, lost, or undeliverable because of an incorrect address, missing phone number, failed customs clearance, refusal to accept the package, or failure to pick up the package, the buyer may be responsible for any reshipping cost or related fees.

Shipping Delays or Lost Packages

After an order has shipped, delivery time may be affected by customs, weather, carrier delays, holidays, local delivery conditions, or other situations outside our control.

If a package is delayed, we will help check the tracking information. If a package appears lost, we will assist with the carrier investigation and handle the situation based on the investigation result.

Color Difference & Handmade Variation

Please understand that colors may look slightly different due to screen settings, lighting, photography, fur batch differences, and handmade production.

Each handmade fursuit item may have small natural differences. These small variations are part of the handmade process and are not considered defects.

Reference Images & Character Rights

Please send your own fursona reference images or character designs that you have the right to use.

By sending reference images, you confirm that you have permission to use the character design for your custom commission.

Contact Us

If you have questions before ordering, please contact us through the Contact page, your order email, or our Instagram if available.

We are happy to help you confirm the right commission type, tier, measurements, production expectations, and design details before production begins.