Here are answers to common questions about ordering a handmade fursuit head from Fuzzcos.

Production time

Production time depends on the order type, current workload, and design complexity. Ready-to-ship items are usually processed faster, while custom fursuit heads require handmade production time. If a deadline matters, please contact us before ordering.

Ready-to-ship vs made-to-order

Ready-to-ship items are already made and can be shipped after order processing. Made-to-order and custom commission items are created after your order is confirmed, so they take longer and may vary slightly because each piece is handmade.

Custom commission process

Contact us before ordering and send your character details, reference images, preferred style, colors, accessories, required measurements, and deadline if any. We will review the design, confirm the correct tier and final details, and then ask you to place the order and pay in full. Production begins only after payment and all required information has been received and confirmed.

Head size and fit

Fursuit heads are designed to fit most adult head sizes, but fit can vary depending on head shape, hair volume, padding, and the design. If you have specific size concerns, please contact us before placing your order.

Materials and visibility

Our fursuit heads are made with faux fur, foam, mesh, and other costume-making materials. Visibility is usually through mesh areas and may be limited compared with normal vision, which is typical for fursuit heads.

Shipping time and international shipping

Shipping time depends on your location, the shipping carrier, and customs processing. International shipping may take longer than domestic shipping. Tracking information will be provided when available.

Customs and taxes

International buyers are responsible for any customs fees, import duties, VAT, taxes, or local charges required by their country. These charges are not controlled by Fuzzcos and are not included unless clearly stated at checkout.

Returns and cancellations

Because handmade and custom items are made specifically for each buyer, returns and cancellations may be limited. Please check the product details carefully and contact us as soon as possible if you need help with an order.

Color difference

Colors may look slightly different in person due to screen settings, lighting, photography, and material batches. We do our best to represent colors accurately, but small differences are normal.

Care instructions

Store your fursuit head in a clean, dry place away from heat and direct sunlight. Brush the faux fur gently, avoid rough handling, and spot clean when needed. Do not machine wash a fursuit head.